Complaint: Next Made to Measure

I’d like to share with everyone a recent complaint I had with ‘Next Made to Measure’ after placing an order for some curtains in December 2014.

I first had to complain as our curtains were made, but failed QA due to a defect in the material.  ‘Next’ didn’t then have enough material left to complete another pair, and told me we would have to wait until February for some more material to come in stock.  This in itself wasn’t great, but they also told me they were holding onto the money I had paid for 2 months and generally made this all appear like it was my fault.

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